Refund policy
Customised Items (Non‑Returnable)
Unfortunately, we cannot offer refunds or returns on customised or personalised items. These items are made specifically for you, so they are not eligible for return unless they arrive damaged during transit.
If your customised item is damaged, please email us with clear supporting photos and we will gladly arrange either a refund or a replacement.
Non‑Customised Items (30‑Day Returns)
If your item has not been personalised, you may request a return within 30 days of receiving your order.
To be eligible for a return:
-
The item must be in the same condition you received it
-
It must be unused
-
It must be in its original packaging
-
Proof of purchase is required
How to Start a Return
To begin a return, please contact us at houseofmirrors_@outlook.com.
If your return is accepted, we will provide:
-
A return shipping label
-
Instructions on how and where to send your package
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at houseofmirrors_@outlook.com.
Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged.
Need Help?
You can always contact us at houseofmirrors_@outlook.com for any questions regarding returns.